FixFinder: Empowering IT Support with Advanced Self-Help Tools

Empower Users, Simplify Support

Minimizing Tickets with User-Friendly IT

The Challenge

Modernizing IT Support

As an IT provider for over a decade, driven by client demands for peak performance, we faced the challenge of using tools with a 'post-ticket' focus. They failed to address the overall Customer Experience.

What if we could bridge distant portals?
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What if a tool could help guide users?

What if they could install apps and fixes?
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What if... they didn't need a ticket for everything?

Ticket Overload

Struggling to manage a flood of vague training & support tickets, creating a treadmill of delays, and frustrations for both IT teams and end users who depend on them for everything.

Self-Sufficiency Gap

End users felt self-helpless with distant portals, and admin facing tools, leading to a dependency on IT for simple requests. Many picking up the phone, with no other resources.

All 'Push' no 'Pull'

Modern IT tools empower admins and fail to streamline user workflows, delaying productivity. IT can push that app you can't install, you just have to ask.

And we did it!

Reimagining Self-Service

FixFinder bridges the gap between users and IT teams, streamlining support to the desktop without changing your tools. It acts as a catalyst, bringing its knowledge to enhance your existing processes.

User Empowerment

Quick access to application libraries,
desktop ticketing, knowledge, and step-
by-step guidance for issue resolution.

Desktop Efficiency

Effortlessly connect to service provider systems and users can fully manage support tickets for improved efficiency.

Ticket Reduction

Allow end users to actively participate in the resolution process, leading to fewer tickets in the queue.

RMM Integration

Users 'Pull' fixes on-demand and install applications from your existing integrations.

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DISCOVER YOUR PATH TO SUCCESS

Bring your own clouds

Integrate with your existing IT tools and client's cloud systems, enhancing knowledge delivery and troubleshooting on your users' desktops.

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Empower your users

Integrate with your existing IT tools and client's cloud systems, enhancing knowledge delivery and troubleshooting on your users' desktops.

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User empowerment

Drive Adoption by introducing FixFinder as a valuable resource for self-solving, managing tickets, installing applications, optimizing PCs, and monitoring maintenance or outages.

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